Q: How to Integrate Social Accounts?

To integrate any of your social accounts like Facebook, Twitter and Google please follow the below steps: For Social Accounts: <ol> <li> Login to your Repup Dashboard.</li> <li>Select Settings from the left menu bar.</li> <li> Click on 'Manage Social Accounts'.</li> <li> Select the required account from the drop-down.</li> <li> Login with the admin account to sync your details.</li> <li>Once completed, details would reflect on the dashboard within 36 hours.</li> </ol>

Question 1

Updating the OTA credentials to start replying to reviews

Accepted Answer

The most beneficial advantage of the dashboard is that you can reply to all the OTA reviews through a single platform. This will not only help you to engage with the guest efficiently but will also help you keep track of the comments you are receiving for your property. In order to begin with this amazing feature, all you have to do is update your OTA credentials on the dashboard. This will allow the integration of RepUp and your public page of the OTA.

Note: You can not reply to the reviews of Agoda and Expedia from the dashboard since they have a two-factor authentication process for each login session.

Things to consider-

Unless the correct credentials are updated, your responses to the reviews will not be processed.
Once you correct the credentials, your replies will get automatically processed again. This means that you won't have to reply again to those reviews. Follow the steps below to begin with replying to the reviews.

Login to the dashboard.
Click on the 'Settings' from the left menu bar.
Select 'OTA Credentials' from the list.
Once finished updating the credentials, click on 'Update Credentials'.

You can know more through this quick how-to video.

Question 2

How to Integrate Social Accounts?

Accepted Answer

To integrate any of your social accounts like Facebook, Twitter and Google please follow the below steps:

For Social Accounts:

Login to your Repup Dashboard.
Select Settings from the left menu bar.
Click on 'Manage Social Accounts'.
Select the required account from the drop-down.
Login with the admin account to sync your details.
Once completed, details would reflect on the dashboard within 36 hours.

Question 3

How to update login credentials?

Accepted Answer

You can update your login credentials for the RepUp account through the 'Settings' section on the dashboard. Please refer to the following steps to do so.

Step 1: Log in to your RepUp dashboard

Step 2: Click on the username in the top-right corner

Step 3: Select 'Settings' from the drop-down.

Step 4: Update your new password.

Step 5: Make sure to click on 'Update Profile' to save your changes.

Question 4

How to update Property Details?

Accepted Answer

Your property details updated on the dashboard will help the guest to know about the speciality and the services available at your property. These details will be visible to the guest in the automated emails sent to them during the stay cycle.

Why is it important? It is important to regularly update the information so that the guest is aware and is updated with his expectations from you. It will not only help you establish a good image in front of your audience but will also attract potential guests.

Steps to do it

Login to Repup dashboard.
Click on the 'Settings' option available in the left menu bar.
Click on "Property Configuration".
Update the details under "Property Details".

Here, the basic details of the properties need to be added i.e Timezone, Currency, Email, Number Of Rooms, Property Description and the Address.

You can see this video to know more.

Question 5

How to update OTA URL's?

Accepted Answer

To update the URL's for various OTA's please follow the below steps:

Step 1. Login to Repup dashboard. Step 2. Click on the Settings from the left menu bar. Step 3. Click on Properties. Step 4. Click on the Edit button in front of the property name. Step 5. Add the required URL's for respective OTA's (Goibibo, TripAdvisor, Booking.com, etc) Step 6. Click on the update button at the bottom.

Question 6

ORM

Accepted Answer

How to reply to reviews?

As much as possible, try to reply to all reviews posted, but especially the negative reviews. According to the study, as soon as hotels start responding to reviews, they receive 12% more reviews, and their ratings increase on average by 0.12 stars. On TripAdvisor, this could mean an additional increase of 0.5 stars as they round up ratings. Here’s how you can start responding to reviews through Xperium by RepUp

For replying to a review, you can either type in your message to be posted directly on OTA’s website or select from a pre-saved reply template to reply quickly and save your time.

You also have an option "Save as Draft" to save the reply which allows you to edit it and post later. This is useful for managers who wish to check the content once before posting.

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